FIELD: information technologies.
SUBSTANCE: there are proposed mechanisms of general arrangement of messages of various types. For that purpose there used is one common user interface (201) in which messages of several various types (211, 212, and 213) are equally represented. User experience in arranging a telephone call is standardised irrespective of actual telephone technology (mobile telephone communication (212), VoIP (213) or TTC (211)) used for performing a telephone call. Besides each message also has its individual logbook in addition to the common logbook containing the general message list.
EFFECT: providing more flexible request procedure and arranging messages irrespective of their type.
23 cl, 18 dwg
