FIELD: information technology.
SUBSTANCE: query for a help system includes data about a user system and a task which the user is attempting. The query may be used by a search engine to generate relevant results to aid the user. The user system data may include configuration data about hardware and software. The task data may be derived from the current state of a device, or from operational history that may be developed from a single user or a group of users. The query may have a mechanism to weigh various keywords or components of the query and a feedback system may adjust the weight for future queries.
EFFECT: broader functional capabilities of information search.
20 cl, 4 dwg
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|
RU2719443C2 |
