METHOD OF CREATING MODEL FOR ANALYSING DIALOGUES BASED ON ARTIFICIAL INTELLIGENCE FOR PROCESSING USER REQUESTS AND SYSTEM USING SUCH MODEL Russian patent published in 2020 - IPC G06F17/00 

FIELD: data processing.

SUBSTANCE: invention relates to the field of data processing. Method of creating a model for analysing dialogues based on artificial intelligence for processing user requests comprises steps of obtaining a set of primary data, wherein the set includes at least text data of dialogues containing user calls and operator responses, processing the obtained data set, during which a training sample is formed for an artificial neural network, containing positive and negative examples of user requests based on analysis of the context of dialogues, wherein the positive examples comprise a semantically related set of operator replicas in response to the user's request, performing selection and encoding of the vector representations of each replica from the training sample examples mentioned at the previous step, formed training sample is used to teach model of determination of relevant replicas from context of user calls in dialogues.

EFFECT: technical result is wider range of means.

9 cl, 7 dwg