METHOD FOR CONTROLLING A DIALOGUE AND NATURAL LANGUAGE RECOGNITION SYSTEM IN A PLATFORM OF VIRTUAL ASSISTANTS Russian patent published in 2021 - IPC G06F3/48 G10L15/22 

FIELD: computing technology.

SUBSTANCE: technical result is achieved due to receiving a dialogue initiation request from the user, containing a unique virtual assistant identifier and a dialogue identifier; searching in the virtual assistant database based on the assistant identifier received at the previous stage; searching in the database of a previously initiated dialogue based on the dialogue identifier received at the previous stage, wherein if the dialogue was found, the search is conducted in the database of the active session associated with the found dialogue; if the session is not found, a new session is created in the database for the found dialogue, determined by a new unique session identifier, identifier of the created dialogue, empty session context; wherein a request is received from the user in the dialogue, containing the identifier of the dialogue with the virtual assistant received during initiation of the dialogue, the text message of the user, the context of the request; the intents of the user are detected using machine learning algorithms receiving the virtual assistant identifier and the text message from the request of the user at the input, as a result, forming a list of intents and the degree of confidence that said intents are present in the message of the user; searching for the most appropriate rule for forming a response based on the intents of the user received at the previous stage.

EFFECT: increase in the accuracy of forming responses to the user by a virtual assistant.

9 cl, 4 dwg