METHOD AND SYSTEM FOR CONTROLLING DIALOGUE AGENT IN USER INTERACTION CHANNEL Russian patent published in 2024 - IPC G06F40/30 G10L15/22 

FIELD: physics.

SUBSTANCE: invention relates to the field of computer technologies, in particular to dialogue systems providing processing and intelligent dialogue with the user. Disclosed technical solution is implemented by means of a system for controlling a dialogue agent in a channel for interaction with a user, comprising at least one processor; at least one data storage means; annotator module, selector module and post-processing module. Annotator module receives a user request in text form and processes it in order to determine characteristics of the intention of the user request. Selector module connects the skills of conducting a dialogue with the user, selects the skill of conducting a dialogue with the user based on certain characteristics of the intention of the user request and the associated response to the request. Post-processing module generates a response selected by the selector module, which is transmitted to the user interaction channel.

EFFECT: wider variability of conducting a dialogue with a user.

12 cl, 4 dwg