FIELD: information technologies.
SUBSTANCE: method of training includes using messages (for instance, utterances, text messages, etc.) of one party in session of communication (for instance, agent of customer service department) to identify and classify messages of the other side in this session of communication (for instance, calling party). Classifiers may be built from categorised messages. Classifiers may be used to identify common templates of messages of the party in the dialogue (for instance, of an agent). Training strategies may also include selection of messages as training capabilities to improve resources of automated response on the basis of selection criteria.
EFFECT: expansion of functional capabilities.
16 cl, 23 dwg, 1 app
