FIELD: information technology.
SUBSTANCE: present invention relates to communication engineering. An intelligent routing processing module sets at least one intelligent routing trigger condition and at least one corresponding intelligent routing policy in advance, and an incoming call or message is processed according to intelligent routing contact methods in the intelligent routing policy. The intelligent routing trigger condition includes relevant information of the incoming call or message and the intelligent routing policy may include more than one intelligent routing contact method.
EFFECT: provision for intelligent routing contact methods and intelligent routing policies for communication routing technology, using subscriber presence information.
31 cl, 4 tbl, 4 dwg
