FIELD: communication.
SUBSTANCE: invention relates to providing voice transmission service, relating to mobile communication. Method comprises acquiring a service process corresponding to a currently called service number, wherein service process comprises input prompt information corresponding to each stage, and input prompt information is used for prompting a user to implement information input. Once service number is connected, displaying input prompt information in service process and a keypad signal input by user in response to input of prompt information, and sending keypad signal to an automatic voice service system that is used for providing a service according to keypad signal.
EFFECT: reducing time for obtaining required user information to continue a request, which reduces resource consumption of battery of terminal.
19 cl, 11 dwg
