SYSTEM FOR PROVIDING END-USER COMMUNICATION WITH A SERVICE PROVIDER USING A VIRTUAL ASSISTANT Russian patent published in 2023 - IPC G06Q50/10 G10L15/22 G06F3/16 

FIELD: information technology.

SUBSTANCE: invention relates to an automated system for searching and notifying the user about services. A system of communication between the end user and the service provider using a virtual assistant, containing at least one mobile application server with pre-installed software that performs the operation of the mobile application itself, and containing: a mobile application module, a filtering module, a calling module, a pre-registration module, a personal data processing module, a service provider interface module, a service provider module, a module for configuring dialog scripts for vendor and databases. The calling module is made in the form of a virtual assistant that carries out a direct dialogue using interconnected modules: Asterisk PBX telephone exchange, AudioSocket bidirectional audio transmission module, speech recognition module, speech synthesis module, silence detection module, dialog module; dialog script configuration module connected by two-way communication with the database of dialog scripts; report provision module.

EFFECT: invention is aimed at expanding the functionality of the virtual assistant by performing the specified scenarios of interaction with the supplier in the absence of an established connection with the user’s electronic device.

5 cl, 2 dwg