FIELD: computer engineering.
SUBSTANCE: technical result is achieved by obtaining dialogue data, including text representations of dialogue pairs; obtaining data on facts, including textual representations of facts; identification from data on facts for a given dialogue pair of fact relating to it; creating a training data set, which includes a plurality of training digital objects, each of which includes textual representations: (i) a human request of a given dialogue pair; (ii) fact; and (iii) a human response of a given dialogue pair, responding to a human request; feeding the training data set to the chatbot system forcing the chatbot system to generate a machine-generated response; and optimizing difference between machine-generated response and human response, due to which the chatbot system is trained to generate machine-generated responses to user requests.
EFFECT: providing more natural responses to user requests, if, along with a given user request, the chatbot system can be configured to take into account a fact determined as relating to a given user request.
20 cl, 8 dwg
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