REMOTE ADVISORY SERVICE SYSTEM AND METHOD Russian patent published in 2025 - IPC G06Q50/10 G06Q50/18 

FIELD: physics.

SUBSTANCE: invention relates to remote advisory service, which enables to conduct inaccurate consultations with a client in the absence of a consultant. Remote advisory service system includes: a bank host server; an advisor terminal, which includes an application processor (AP) accessible to the host server of the bank, and a video connection unit for performing a video connection with the digital console apparatus; digital console apparatus, which performs video connection to the advisor terminal and which, when receiving a data input request from the advisor terminal, displays a screen relating to the data input request; and a digital console server, which, when receiving a consultation request from a client from a digital console apparatus, requests a plurality of advisor terminals in standby mode, confirm the consultation based on the client's request for consultation, and which receives the information on the confirmation of the consultation from the terminal of the consultant among the plurality of terminals of the consultant.

EFFECT: creation of a remote advisory service.

5 cl, 11 dwg