DEVICE AND METHOD OF PROCESSING BANKING SERVICES, AS WELL AS REMOTE CONSULTATION SYSTEM Russian patent published in 2024 - IPC G06Q30/02 G06Q40/02 H04N7/14 

FIELD: information technology.

SUBSTANCE: invention relates to a device and a method for processing bank transactions, capable of performing long-distance consultations with clients. Solution includes generating a first graphical user interface (GUI) for processing a banking service and outputting a first GUI to an output unit; establishing a session for a video call with a customer service representative (CSR) terminal and processing the video call through the session, if the banking service corresponding to the menu selected by the user is required for consultation with the CSR and the time at which the user input occurred on the first GUI is within the predetermined working hours; generating a second GUI for processing a banking automation task and outputting a second GUI to an output unit, if the banking service corresponding to the menu selected by the user is not required for consultation with the CSR and the time at which the user input occurs on the first GUI is within the predetermined working hours or the time at which the user input occurs on the first GUI is outside the predetermined working hours.

EFFECT: high efficiency of processing client tasks owing to direct access to a bank host using a second application processor.

7 cl, 5 dwg