FIELD: information security.
SUBSTANCE: method of troubleshooting on devices in a network includes steps of: obtaining information related to faults in operation; calculating a problem index for each device based on the obtained information; generating a ranked list of devices based on the most common faults; determining an effective standard troubleshooting strategy for each device in the ranked list; applying a certain troubleshooting strategy on each corresponding device; generating the result of applying each standard fault elimination strategy and repeating part of the method steps until the problem index of each device becomes equal to zero.
EFFECT: reduced time for elimination of faults on computer systems.
19 cl, 6 dwg
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