FIELD: informational technologies - method and device for controlling services of service center in a communications system.
SUBSTANCE: result is achieved due to generation of individual menu for each user, which allows direct access to service menu options of interest without unnecessary transitions and respectively ensures speed (dynamicity) of receipt of services, usage of announcer-dependent menu and reduced amount of alternative variants, because user menu contains only small number of constant training options of command recognition system of interest to user, which increases reliability of user commands recognition.
EFFECT: provision of ability to user for fast and reliable selection and receipt of individual services of service center in communication system.
3 cl, 10 dwg
