FIELD: information technology.
SUBSTANCE: invention relates to the data processing and storage industry. For this purpose, an alarm is received, and a failed device is identified based on the alarm content. For the failure conditions for an alarm, the symptom is defined as a failure symptom that could have manifested itself as a failed device, and fault detection options, previously used to mitigate the effects of a symptom of failure, are extracted from historical data. Troubleshooting options are respectively assigned labels, and the label is an indication of the likelihood that the fault detection option, which has been labeled, mitigate the effects of the symptom of failure.
EFFECT: technical result – reduction of the time period for the operator to eliminate the network malfunction.
20 cl, 11 dwg
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