FIELD: computer equipment.
SUBSTANCE: technical result is achieved by obtaining an indication of a user identifier associated with a user and determining availability of data in the user profiles database for generating a data packet for call supplementation. In case of availability of such data, a modified digital content element is generated, call is routed to the default number and a data packet is added to complete the call. In case of unavailability of data to form a data packet for supplementing a call, a modified digital content element is generated, containing an indication of an available unique number, and call is routed to this available unique number.
EFFECT: technical result consists in improvement of routing efficiency of call from electronic device to target organization.
20 cl, 6 dwg
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