METHOD FOR DETERMINING INFORMATION PARAMETERS OF NETWORK PROVIDER SERVICE OPERATOR WHEN INTERACTING WITH CUSTOMER Russian patent published in 2007 - IPC A61B5/00 

FIELD: medicine.

SUBSTANCE: method involves sequentially fixing time of question asked by a patient during a talk and information resistance parameter τ₁ is determined that is numerically equal to the fixed time, time of information input into computer done by operator and information resistance parameter τ₂ is determined that is numerically equal to the fixed time. Time is fixed that is required for operation to pronounce information introduced into the computer in mind. Information memory parameter n₂ is determined from mathematical expression n₂=0.3dτ₁, where d is the number of letters in text input into the computer. Time required for becoming aware of information in each question τ₀₂. information rigidity parameter L₂ is determined from mathematical expression L₂ = 3τ₀₂τ₁. Answer time is fixed for each operator and his information resistance parameter τ₃ is determined that is numerically equal to the fixed time.

EFFECT: enhanced effectiveness in evaluating operator skills and competence; accelerated customer servicing.

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