FIELD: computing; counting.
SUBSTANCE: group of inventions refers to user technical support. To do this, it is suggested that the virtual environment service obtains automatically collected diagnostic information from a deployed instance of a computer system and automatically generates the reproduction of an environment of the instance of the computer system, based upon the collected diagnostic data. User interactions with the virtual diagnostic environment can be recorded to identify a technical issue with the deployed instance of the computer system. A fix for the issue is applied in the virtual diagnostic environment so that it can be verified by the user prior to applying it to the deployed instance.
EFFECT: technical result is to improve the quality of user technical support.
8 cl, 40 dwg
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