FIELD: radio engineering, communication.
SUBSTANCE: system includes a central server (1) and, at least, one web page server (2) connected to the Internet (I). The pages are accessible from the user's computer (3) to connect to the agent (5) associated with the web page and the PABX is an office automatic branch exchange (7) or a private automatic branch exchange with access to a public network connected to the central server (1) as a means for establishing communication, where the central server (1) controls the assignment of the direct phone number of the DDI (4) for the web page server (2) by associating it with a unique PIN (6) for establishing a communication session, and the PABX (7) controls through the central server (1) and automatically establishes a connection between the DDI (4) and the user's phone (8), from which the call is received to the specified DDI (4), and provides a PIN (6).
EFFECT: providing the possibility of establishing telephone communications over the Internet without the need to leave any user's information on the web page, ensuring traceability and the relationship between the data environment and the phone environment.
5 cl, 1 dwg
